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PORTABLE AUTOMATIC COFFEE TAMPER ENGINEERED FOR PERFECT ESPRESSO CONSISTENCY-ANYWHERE
Introduction
Welcome to the Autonomous Support & FAQ page. Here you will find everything you need to know about the Autonomous Automatic Coffee Tamper, including usage, specifications, troubleshooting, shipping, and warranty. This page is optimized for clarity, user experience, and SEO.
General Questions
What is Autonomous?
Autonomous is the world’s first truly portable automatic coffee tamper, designed for professionals and enthusiasts who demand consistency, precision, and mobility.
Who is Autonomous for?
Autonomous is ideal for baristas, coffee professionals, coffee shops, mobile coffee setups, and home enthusiasts, speciality cafés & professionals visiting stores for quality control.
Product & Usage
How does the Autonomous automatic coffee tamper work?
Autonomous applies consistent, calibrated pressure to your coffee puck using an electronically controlled motorized mechanism.
What tamping pressure does it support?
The tamper supports adjustable pressure from 13 to 20 kg, including single and double press profiles.
Is Autonomous compatible with my portafilter?
Yes, it is compatible with the majority of standard 58 mm and 58.4 mm portafilters, including bottomless portafilters. For the best service, it is advisable to consult your supplier.
Battery & Charging
How is Autonomous powered?
Autonomous uses a rechargeable lithium battery.
How long does the battery last?
A full charge supports multiple tamping cycles suitable for daily professional use. 1.700 tamping with a single press (profile)P1 and 850 compressions with a double press P2.
How do I charge the device?
Use the included charging cable and follow the instructions in the user guide. The device will shut down to protect your battery once it reaches 20%. Total recharge time is estimated at approximately 2 hours.
Maintenance & Care
How do I clean the Autonomous tamper?
Wipe the exterior with a soft cloth. The screen is waterproof so that a professional with slightly wet fingers can safely use it, but you should avoid water coming into contact with the device or its electronic components.
Does the tamper require calibration?
No regular calibration is required. The system is factory-calibrated for long-term consistency.
Warranty & Support
Is there a warranty?
Yes, the Autonomous comes with a 2-year manufacturer’s warranty or 100,000 tamps, (whichever comes first). The warranty covers manufacturing defects under normal use. Please contact only an authorized technician from Autonomous for any technical issue. In case the device is opened by an unauthorized technician, the warranty is void.
How can I contact support?
You can reach us via the Contact page or email listed on the website.
Order & Shipping FAQ
How can I place an order?
You can order directly through our website or by contacting our sales team. Distributors and business partners may also request a quotation through our contact form.
What payment methods do you accept?
We accept credit/debit cards, bank transfer, PayPal and secure online payments. For distributors or bulk orders, additional payment terms may be available.
How will my order be shipped?
All orders are shipped via trusted courier and logistics partners to ensure safe and fast delivery. Shipping costs and delivery times depend on your location.
Do you ship internationally?
Yes, we ship worldwide. Please check our shipping policies or contact us for exact rates and estimated delivery times.
Will I receive an invoice?
Of course. Every order is accompanied by a legal invoice, with full details for both individuals and companies.
How do I track my order?
Once your order has been dispatched, you will receive a tracking number by email to follow the progress of your delivery.
What about returns or issues?
If you encounter any issues with your order, our support team is here to help. We offer assistance with returns, replacements, or repairs depending on the situation.